![]() I informed VP support of this, and they told me they can disconnect it from within their system. Only, when I clicked on the disconnect link, nothing happened. Next step: Disconnect the Fitbit device from VP and reconnect it. VP support sent me a checklist of things to try, with the first two thirds being steps to make sure my FitBit was connected to the app and servers and working properly. When I discovered this, I checked my FitBit app, and after verifying that everything was working perfectly fine on the FitBit side I came to the conclusion that the issue was with VP, and contacted their support. within Virgin Pulse app for any 20 days within a calendar month for 500 Points per month.Since May 29 or 30 (can't remember the exact date now) I had the smae problem as anyone else in this threqda - my FitBit data didn't sync to my VP profile. Track your steps using a validated activity tracker or track your steps with a compatible step tracking application such as S Health, Google Fit, Health app, etc.
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